Terms of Service
1. Service description
Klaro is an AI‑powered business operations platform that provides autonomous C‑suite agents (CEO, CFO, COO, CTO, CMO, CIO) to assist with business management tasks. The Service is distributed primarily as an on‑premises desktop application that runs on your machine, with supporting account, billing, and licensing infrastructure provided by Klaro.
2. Accounts & eligibility
- You must be at least 18 years old and capable of forming a binding contract.
- You are responsible for the accuracy of the information you provide and for keeping it up to date.
- You are responsible for safeguarding your credentials, your local machine, and all activity that occurs under your account.
- You will notify us promptly of any suspected unauthorized access.
3. License & permitted use
Subject to these Terms and your payment of applicable fees, Klaro grants you a limited, non‑exclusive, non‑transferable, revocable license to install and use the Klaro application and to access the related Service for your internal business purposes.
You will not, and will not permit any third party to:
- Copy, modify, or create derivative works of the Service other than as expressly permitted (including the Service's documented self‑extending capabilities used in the normal course of operation);
- Reverse engineer, decompile, or attempt to extract source code, except to the extent applicable law expressly permits;
- Resell, sublicense, or provide the Service to third parties as a hosted offering;
- Circumvent technical protection measures, license enforcement, or rate limits;
- Use the Service to violate law, infringe rights, or harm others.
4. Your content, credentials, and BYOK
4.1 Your content
You retain all rights in the data, documents, prompts, transcripts, and other materials you provide to or process through Klaro ("Your Content"). Because Klaro is on‑premises, Your Content remains on your machine unless you direct an agent or integration to transmit it elsewhere.
4.2 Credential security
All API keys and OAuth tokens you provide are encrypted at rest using AES‑256‑GCM. Klaro does not store plaintext credentials. You are responsible for the scope and validity of the credentials you connect and for revoking them when no longer needed.
4.3 BYOK ("Bring Your Own Key") services
Where you provide your own API credentials for third‑party services (for example, Anthropic, OpenAI, Microsoft 365, Google Workspace, QuickBooks Online), the third‑party provider bills you directly. Klaro does not charge for API usage on BYOK integrations.
5. Third‑party services
The Service may interoperate with third‑party services. Those services are governed by their own terms and privacy policies. You are responsible for compliance with those terms, for any data you share with them, and for the consents required from your end users and counterparties (including, where applicable, with respect to meeting recording and transcription).
6. Billing & subscriptions
6.1 Base license
Your subscription includes access to the Klaro platform, AI agent runtime, and built‑in skills.
6.2 Klaro‑hosted services
Certain features (for example, meeting attendance or real‑time transcription) may use third‑party cloud services arranged by Klaro on your behalf. These are billed at cost plus a service margin. Current rates are displayed before activation and available in Settings → Integrations.
6.3 Price changes
Klaro‑hosted service rates may change when underlying provider pricing changes. You will be notified at least 30 days before any rate increase takes effect. Continued use after the notification period constitutes acceptance of the new rate.
6.4 Taxes
Fees are exclusive of applicable taxes, which are your responsibility unless prohibited by law.
6.5 Refunds
Except as expressly stated or required by law, all fees are non‑refundable.
7. Availability & support
Klaro's availability depends in part on third‑party services (for example, your chosen model providers, telephony, transcription, and OAuth identity providers). Klaro does not guarantee uptime for external services. We may perform scheduled maintenance and will use reasonable efforts to minimize disruption.
8. Acceptable use
You agree not to use the Service to:
- Violate any applicable law or regulation, including export controls and sanctions;
- Infringe intellectual property, privacy, or publicity rights of others;
- Send unsolicited communications in violation of anti‑spam laws;
- Generate or distribute malicious code, fraud, harassment, or content that exploits minors;
- Record or transcribe meetings or communications without the consents required by law in your jurisdiction;
- Make automated decisions about individuals in a manner that violates applicable data‑protection or anti‑discrimination law.
9. Confidentiality
Each party will protect the other's confidential information with at least the same degree of care it uses for its own, and not less than reasonable care. This Section does not apply to information that is public, independently developed, lawfully obtained from a third party, or required to be disclosed by law.
10. Intellectual property
As between the parties, Klaro and its licensors own all right, title, and interest in and to the Service, including software, documentation, and trademarks. We grant you no rights other than those expressly set out in these Terms. You may provide feedback; if you do, you grant us a perpetual, royalty‑free license to use it without obligation.
11. Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, Klaro disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, and any warranty arising out of course of dealing or usage of trade. Klaro does not warrant that the Service will be uninterrupted, error‑free, or that AI outputs will be accurate or suitable for any particular use. You are solely responsible for decisions and actions taken on the basis of AI output.
12. Limitation of liability
To the maximum extent permitted by law, Klaro will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, even if advised of the possibility of such damages. Klaro's total liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amounts you paid to Klaro in the 12 months preceding the event giving rise to the claim, or (b) US $100.
13. Indemnity
You will defend, indemnify, and hold harmless Klaro and its officers, directors, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Service in violation of these Terms; (ii) Your Content or your credentials; (iii) your violation of any third‑party rights or applicable law; and (iv) your decisions or actions taken on the basis of AI output.
14. Term & termination
These Terms remain in effect while you use the Service. You may terminate at any time by closing your account or uninstalling the Service. We may suspend or terminate your access if you breach these Terms, if required by law, or if your continued use creates a security or legal risk. Sections that by their nature should survive termination — including Sections 4, 9, 10, 11, 12, 13, 15, and 17 — will survive.
You may disconnect any integration at any time. Disconnecting removes stored credentials and disables associated agent tools. Historical usage records may be retained for billing and audit purposes.
15. Governing law & disputes
These Terms are governed by the laws of the jurisdiction in which Klaro is established, without regard to its conflict‑of‑law rules. The parties consent to the exclusive jurisdiction of the courts in that jurisdiction for all disputes, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
16. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the application. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms.
17. Contact
Questions about these Terms can be sent to legal@klaroagents.com.
This document is provided for transparency. It does not constitute legal advice. Before relying on these Terms in a regulated jurisdiction, you should consult qualified counsel.