Legal

Data Deletion

Version: 1.0 · Effective Date: May 31, 2026 · Last Updated: May 31, 2026

Summary. This page explains how to request deletion of data that Klaro holds about you in connection with a Facebook or Instagram account you (or your organization) connected to Klaro. You can trigger deletion automatically by removing the Klaro app from your Facebook settings, or you can request it directly by email. Either way, we delete the associated data promptly.

What this covers

When you connect a Facebook Page or Instagram Business account to Klaro, we store the information needed to act on your behalf — for example access tokens, the connected account and Page identifiers, and records of content published through Klaro. This page tells you how to have that information deleted. (Klaro is an AI marketing and sales platform; see our Privacy Policy for the full picture of what we collect and why.)

Option A — Remove the app (automatic deletion)

Removing Klaro from your Facebook account automatically notifies us to delete your data:

Open Facebook and go to Settings & privacy → Settings → Apps and Websites.
Find Klaro in the list of connected apps.
Select it and choose Remove.

Facebook then sends Klaro a signed data-deletion request. We verify it, delete the data associated with your Facebook user ID, and issue a confirmation code plus a status page where you can confirm the outcome:
https://sales.klaroagents.com/api/integrations/facebook/data-deletion-status?id=<confirmation_code>

Option B — Request deletion by email

If you prefer, or if you no longer have access to the Facebook account, email privacy@klaroagents.com with the subject line "Data Deletion Request" and include:

The Facebook or Instagram account name / handle you connected;
The Klaro workspace or product the account was connected to, if known.

We will confirm your identity, delete the associated data, and reply with a confirmation once complete.

What we delete

Stored Facebook / Instagram access tokens and Page tokens;
The connected-account record (account and Page identifiers, scopes);
Content and scheduling records tied to that connected account.

We may retain a minimal record of the deletion request itself (a confirmation code and timestamp) for audit and compliance purposes, and any information we are required by law to keep. We do not retain your access tokens after deletion.

Timeline

Automatic requests (Option A) are processed immediately on receipt. Email requests (Option B) are completed promptly, normally within 30 days, and usually much sooner.

Contact

Questions about this process or about your data: privacy@klaroagents.com.